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Measuring the performance of your online services
It’s really hard to imagine (for me anyway) that I will be presenting at the conference ”Performance Measurement And Management For Government: How To Enhance Transparency, Set Priorities, Monitor...
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Continuously improve your website by getting WET
By now you probably know that the Common Look and Feel for the Internet 2.0 Standard (CLF 2.0) is being replaced by 3 new Standards. To support this change, Web specialists inside and outside...
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Getting buy-in for UX in government
An interview with Monica, UX Lead, GoC Department Monica's tweet after a day spent at UXCampOttawa 2011. Would she really head into the office at 8pm on a Saturday? I didn't call to find out until...
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No excuse not to test
With all the usability testing software, services and books available, we no longer have any excuse not to do usability testing early and often. I went to a workshop with Nate Bolt, author of Remote...
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The debate is dead! Long live the debate.
The debate between who “owns” the Web – Information Technology or Communications – is dead. Regardless of which unit in your organization is accountable (government-word for “owns”) for your website,...
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Web analytics policy coverage
Remember when I said I would update this old post about web analytics? Well, it’s totally out of date but I don’t really have anything more to say about it. It’s not that none of that stuff happened. A...
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Web Experience Toolkit gaining speed; get onboard!
After years of development and communication, the Web Experience Toolkit is gaining speed! Learn about what’s going on so you too can get involved. Last week Paul and I each presented the Toolkit to...
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Mapping my clients to serve them better
Last week my boss sent our team a TED talk video with the basic message to stop learning and start thinking. I was inspired to think more about what I could do to serve my clients better. My job (in a...
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Proof of concept for #WxT video tutorials
Here’s a proof of concept for a new set of video tutorials on to help people start using the Web Experience Toolkit. Post a comment below with suggestions or ideas on how to improve or make it better....
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WxT CodeFest: not *just* for coders
CodeFest is designed to get more people working on or with the Web Experience Toolkit (WET), regardless of their role in the Web publishing process, skill level or area of specialization. It will be...
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